Privacy Policy
Privacy Policy
How We Heal: Trauma Recovery & Wellbeing CIC
Registered in England & Wales | Company Number: 16615459
Last updated: 17 August 2025
1. Introduction
At How We Heal CIC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
How We Heal: Trauma Recovery & Wellbeing CIC is a Community Interest Company providing trauma-informed wellbeing services in the East Midlands.
If you have any questions about this Privacy Policy or how your data is used, you can contact us at:
📧 hello@howwehealcic.org.uk
📍 Registered office address: 167-169 Great Portland Street, 5 Floor, London, UK, W1W 5PF
3. Information We Collect
We may collect and process the following types of information:
-
Personal details: such as your name, email address, phone number (e.g. if you fill out our contact form or sign up for updates).
-
Service information: details you provide when booking or enquiring about services.
-
Technical data: such as cookies, IP address, and browser type (automatically collected through Wix to help improve your experience).
4. How We Use Your Information
We will only use your personal information when we have a lawful basis to do so. This may include:
-
Responding to your enquiries.
-
Providing services you have requested.
-
Sending updates or information you have opted into.
-
Improving our website and services.
-
Complying with legal or safeguarding obligations.
-
We will never sell or rent your data to third parties.
5. Cookies
Our website is hosted on Wix, which uses cookies to:
-
Provide a secure and reliable service.
-
Analyse website traffic and usage.
-
Improve the visitor experience.
When you first visit our site, you will be asked to manage your cookie preferences.
6. Sharing Your Data
We will only share your personal data if:
-
It is necessary to deliver our services (e.g. using secure third-party systems like email providers).
-
We are required to do so by law or safeguarding concerns.
7. Data Retention
We will only keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
8. Your Rights
Under UK GDPR, you have the right to:
-
Access the personal data we hold about you.
-
Request corrections to your data.
-
Request deletion of your data.
-
Withdraw consent (where we rely on consent).
-
Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled (www.ico.org.uk)
To exercise these rights, contact us at: hello@howwehealcic.org.uk
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us at:
How We Heal: Trauma Recovery & Wellbeing CIC
📧 hello@howwehealcic.org.uk
📍 Registered office: 167-169 Great Portland Street, 5th Floor, London, UK, W1W 5PF
Company Number: 16615459